Terms of service

Terms and Conditions

Please ensure your address, contact number, and delivery details are entered correctly while placing the order. Incomplete or incorrect details may lead to delivery failure and the parcel being returned to us (RTO).
For deliveries within India, please provide a valid Indian contact number to avoid delivery issues.
Delivery partners may call you during delivery for OTP verification or address confirmation. Please ensure your phone is reachable and calls are attended to, as many deliveries cannot be completed without OTP confirmation.
Please make sure someone is available to receive the parcel at the delivery address provided.

If there is any issue with the address or contact details provided, please contact us immediately after placing the order and we will try our best to assist before dispatch.
Address changes can only be accommodated within 24 hours of placing the order, provided the order has not been dispatched.
Once the order has been dispatched, we will not be able to modify or change the delivery address or contact information.

Our orders are generally shipped through Blue Dart, Delhivery, and Xpressbees.
If you do not wish to receive your parcel through any of these courier partners, please inform us immediately after placing the order if we have any contact with preferred courier service we will ship it through them.

While we always strive to ensure timely delivery, delays or delivery issues caused by courier partners are beyond our direct control. However, please be assured that we will coordinate with the courier company and do our best to help resolve the issue at the earliest.
If your tracking shows “customer not contactable” but you did not receive any call or delivery attempt, please contact us and we will do our best to escalate the issue with the courier partner.
In certain cases where delivery is still unsuccessful due to courier-side issues beyond our control, we may have to wait for the parcel to return back to us before re-shipping it through another courier partner.
If a parcel gets misrouted, delayed, or stuck in transit due to courier-side issues, kindly allow us some time to coordinate with the courier company and resolve the matter.
In case of delivery fraud, lost shipment investigations, or courier disputes, please allow us 10–15 working days to investigate and resolve the issue with the courier company.
If a parcel is declared lost by the courier company, we will investigate the matter with the courier partner and provide an appropriate resolution after confirmation.

If a parcel returns to us due to:
- incorrect/incomplete address,
- incorrect contact details,
- customer being unavailable,
- repeated delivery failures, or
- customer being non-contactable,
the parcel will be marked as RTO (Return to Origin).
In such cases, the RTO and re-shipping charges will have to be borne by the customer.
If the delivery issue occurs due to courier-side operational problems, no additional re-shipping charges will be charged to the customer.

If you have placed a Cash on Delivery (COD) order, please do not make payment online afterward as a prepaid order. In some cases, payment systems may not sync correctly, which can create operational issues.
COD deliveries also require OTP verification at the time of delivery.

One order is eligible for only one return or exchange request.
Final Sale products are strictly not eligible for return or exchange.
Products purchased during special sales, clearance sales, or marked as Final Sale may not qualify for return or exchange unless specifically mentioned otherwise.

Kindly record a clear unboxing video while opening your parcel, starting from the sealed package condition.
The video must be continuous and recorded without cuts or pauses.
Any issues related to:
- wrong product received,
- missing products,
- damaged products, or
- product authenticity claims
may require an unboxing video for verification.
Claims raised without a proper unboxing video may not be eligible for resolution.
If we have accidentally sent you an incorrect product, we will arrange pickup of the parcel and dispatch the correct item as quickly as possible.

By placing an order with us, you acknowledge that you have read, understood, and agreed to all the above Terms & Conditions and policies before making the purchase.
We always strive to provide the best possible shopping experience and assist customers with genuine concerns to the best of our ability.